Gheesibai Memorial Mittal Hospital & Research Centre - Ajmer

I am writing to formally complain about the extremely concerning and unprofessional behavior of the staff, particularly during the night shift on July 26th, 2025, in the Neonatal Intensive Care Unit (NICU) and regarding the hospital's lift services. My newborn niece was admitted to the NICU for jaundice, and our experience was nothing short of distressing. During the night, the NICU staff displayed a severe lack of cooperation and sensitivity towards our baby. We observed our newborn crying for extended periods, yet she was not attended to promptly by the staff members. Furthermore, when light exposure therapy was initiated for her jaundice, it was done without proper eye covering, causing visible discomfort to the baby. When we brought this critical issue to the attention of the staff, their response was highly inappropriate and dismissive; they laughed and attributed our concern to "over-possessiveness." This kind of behavior is not only unprofessional but also deeply insensitive to the anxieties of parents and family members with a vulnerable newborn. In addition to the issues within the NICU, the hospital's lift service was also a significant concern. Despite there being three lifts, only one was operational during the night. This led to considerable delays in attending to patients, some of whom undoubtedly required urgent transportation. Such inefficiency in essential services can have serious consequences for patient care. The combination of non-responsive and disrespectful staff in a critical care unit like the NICU, coupled with inadequate essential services, is highly detrimental to the reputation of what is otherwise considered a reputed hospital. Such incidents erode patient trust and can severely damage the hospital's standing within the community. I urge the hospital authorities to launch an immediate and thorough investigation into these matters. I request that appropriate disciplinary action be taken against the staff members involved to ensure such negligence and insensitivity are not repeated. Furthermore, I request that measures be implemented to ensure adequate staffing and operational efficiency, especially during night shifts, to maintain the high standards expected of your institution.

Nice hospital with courteous staff, best hospital for mother and baby. Best neonatal and NICU in the city. Their doctors and sisters are specialized in neonates taking care very smoothly.

Had a great experience at Mittal Hospital with Dr. Romesh Gauttam.He is very experienced, kind, and supportive. The hospital staff is professional and caring. Highly recommend for Neonatal Care.

Dr. Ramesh Gautam Sir is a brilliant and compassionate doctor whose dedication and expertise make a real difference in his patients' lives. His thoughtful care, calm demeanor, and commitment to excellence truly stand out. We are incredibly thankful for the way he looked after my nephew-- with both skill and heart."

Dr Romesh Gauttam is very good Doctor , experienced and knowledgeable . He does not prescribe unnecessary tests . His diagnosis is quite accurate and he gives a lot of confidence to the patient . I highly recommend him for neonate related problems and complicated issues.

NICU facilities is very good. Specially dr. Ramesh Gautam is fantastic doctor. And his treatment is very good. All over NICU of mittal is very good.

I have spent 5 days at the hospital and had a very good experience with NICU staff. I want to express my sincere gratitude to Dr Romesh Gautam Sir for the exceptional care they have given me.

My baby was admitted in nicu of Mittal hospital since 13 dec.dr romesh sir is very good and all resident dr nd nursing staff is very supportive.after discharge from nicu baby was shifted in maternity ward.we receive same cooperation from maternity ward. Overall we receive great support nd care.