Aster Clinic, Al Quoz - Al Khail Mall

Azim from the Registration desk really helped me. He's nice and efficient. For Nisha from Sample Collections, she's an expert! I didn't feel a thing even if I'm not friends with needles. Great job! And thank you so much!

I had a really good experience with Aster. The staff were professional, kind, and attentive throughout my visit. The environment was clean and well-organized, and I felt well taken care of. Special thanks to [staff name/department] for going the extra mile. Keep up the great work

I am extremely disappointed with my recent experience at Aster Clinic, Al Khail Mall. Despite booking an appointment with the doctor for 11:40 AM and arriving 5 minutes early, I had to wait unnecessarily long. After completing my initial registration and check-up procedures, I waited for nearly 20-30 minutes. However, I noticed that patients who arrived after me and were issued token numbers after mine were treated before me. Specifically, my token number was 204, but a patient with token number 207 was examined before me. This clearly reflects a lack of adherence to the clinic's own queue management system. If the process of issuing token numbers is not being followed, it defeats the entire purpose of having a token system in place. Such mismanagement is highly unprofessional and unfair, especially in a healthcare setting where patients rely on timely and organized service. I sincerely hope the clinic addresses this issue to prevent similar experiences for other patients in the future. Additional Disappointment - Review Dated 29-04-2025 I am deeply disappointed to receive phone calls from Aster Clinic at inappropriate hours -- specifically at 09:24 PM and again at 10:08 PM -- while I was asleep due to medication. I deliberately rejected the first call, expecting the matter to be addressed during regular hours. However, receiving a second call late at night left me with no option but to answer and request that I only be contacted between 09:00 AM and 06:00 PM. While I appreciate that Aster Clinic is following up regarding my existing complaint, it is unacceptable to contact a patient so late in the evening. Is 10:00 PM really the only time your team finds suitable to call?????????? This shows a serious gap in customer care awareness and consideration for patient well-being. I urge you to educate your staff on appropriate contact hours.

I'd like to thank you for the friendly service I received during my recent visit. The staff were welcoming and the environment was clean and well-organized. However, I did experience a long wait time, and it would be helpful if appointments could be better scheduled or communicated more clearly. Overall, I appreciate the care provided and hope this feedback helps improve the experience for future patients.

The communication is very bad. Been trying to call for the confirmation on scheduled appointment for the day but the agent kept saying they'll have clinic from alkhail to call me back and have followed up 3/4 times with the agent as they never called back and whenever I call the agent to follow up, the person is different every time and have to repeat my concern and never get an update!

Had a pleasant experience with Doctor Sunitha George. She can make you feel at ease and doesn't take any of your concerns lightly. Highly recommended! Ms Aneesha the nurse who assisted her never fails to welcome me with a smile on her face

Really appreciate always verygood hospitality very politely and sympathetic behaviour from doctors and all staff thanks GOD I am fine now.

Honest Review Think Before you come especially specialist A Disappointing Experience - Transparency and Service Need Improvement I visited Ashter with the expectation of receiving professional and transparent service, but unfortunately, my experience did not meet these standards. I feel it is important to share my experience so that others can make an informed decision. During my visit, my insurance was also billed more than AED 1,000 and they charged me AED 50 per visit after 3 days same doctor they charge me another AED 50 and they tried to billed me additional Vitamin i refused and rejected why i have to pay vitamin i dont needed. Additionally, I was prescribed four weeks' worth of medication, which seemed excessive given my condition. What concerned me most was that the doctor instructed the cashier to process the charge without thoroughly explaining the details to me. Transparency in medical expenses is essential, and patients should always feel confident that their treatment is truly necessary and in their best interest. Pharmacy bid my insurance and doctor change mind to cancel medicine (why ?? Looks weird ) Doctors hold an honorable and respected position in society. They are the heroes who dedicate their lives to healing and saving others, and with that comes great responsibility. Health is valuable, but integrity is number one. Patients should feel they are receiving care that is based on necessity and ethics, rather than just transactions Additionally, the front desk staff, particularly the ladies, could benefit from additional training in hospitality and customer service. A warm, welcoming attitude and clear communication are fundamental in creating a positive patient experience. Unfortunately, the reception I encountered felt distant and impersonal, which only added to my concerns. I truly hope Ashter takes this feedback as an opportunity to improve its standards. While this was my first visit, I regret to say it will likely be my last. I sincerely hope that future patients receive a more positive and reassuring experience.